Nerit Qerkezi
Diagnostics • System Optimization • Hardware Support • Workflow Improvement
About Me
IT Technician with 7+ years of hands-on experience in hardware/software diagnostics, system repair, upgrades, and client support across high-volume IT service environments.
I focus on practical problem-solving, system stability, repair workflow improvement, and keeping client systems reliable under pressure.
Experience
IT Technician — PC Comp
- Lead diagnostics and troubleshooting for client systems.
- Manage hardware upgrades, configurations, and system optimization.
- Support junior technicians and maintain service standards.
Sales — Buton Electronics
- Assisted clients with hardware and software product selection.
- Supported sales, customer communication, and after-sales service.
- Recommended products based on performance and compatibility needs.
IT Servicer & Sales — Point Computers
- Resolved 1000+ hardware/software issues.
- Managed 200+ active client systems with strong satisfaction and zero data-loss incidents.
- Reduced repair turnaround time by 30% through workflow improvement.
- Supported sales, inventory, returns, and warranty processes.
Selected Work
Diagnostic Workflow Improvement
Improved service workflow and reduced average repair turnaround time by 30%.
Client Systems Management
Handled 200+ active client systems with strong satisfaction and zero data-loss incidents.
High-Volume PC Build Tracking
Designed a practical tracking system for multiple PC builds to improve accountability and reduce confusion.
System Performance Optimization
Improved system speed and stability through SSD/RAM upgrades, OS installation, BIOS setup, and cleanup.
Core Skills
Certificates
- CCNA 1–4
- IT Essentials
Resume
Download my full CV in PDF format.
Download ResumeContact
Phone: +383 44 404 577
Email: nerit_qerkezi@outlook.com
Location: Prishtinë, Kosovo